Client Service Representative
Monterey County Bank
Schedule: Full time, non-exempt
Department: Operations
Location: Various branch locations
About the Role
As a Client Service Representative (CSR), you’ll be a frontline ambassador for Monterey County Bank, helping customers with everyday banking needs and providing friendly, accurate service. You’ll process transactions, answer questions, and help customers learn about bank products and services that may support their financial goals.
This role also helps protect the bank and its customers. You’ll follow Know Your Customer (KYC) procedures, verify customer identification, and watch for unusual or suspicious activity. You’ll report concerns promptly and follow the Bank’s policies and applicable regulations.
What You’ll Do
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Process checking and savings deposits, check cashing, withdrawals, cash advances, cashier’s checks, loan payments, and other routine transactions.
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Review transaction documents and authorizations, check account notes, and place holds on accounts when required.
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Balance your cash drawer daily, order cash, and follow procedures for returning funds to the vault.
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Provide helpful customer service, respond to questions, and resolve routine issues within your authority.
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Recognize when a transaction or customer concern needs review and refer it to a supervisor.
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Verify customer identification and follow KYC, Bank Secrecy Act (BSA), security, and other compliance procedures.
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Maintain accurate transaction records and handle customer information confidentially.
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Answer customer phone inquiries and direct callers to the appropriate staff member when needed.
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Depending on branch needs, assist with night depository processing, ATM cash counts, change orders, loan payment logs, and vault opening, closing, and balancing.
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Travel to another branch to provide coverage as needed.
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Perform other duties as assigned.
What You’ll Bring
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A high school diploma or GED, one year of related experience or training, or an equivalent combination of education and experience.
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Experience in cash handling and/or customer service.
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Basic math skills, including the ability to count currency, coin, and negotiable instruments accurately and efficiently.
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Basic computer skills and the ability to learn branch systems and procedures.
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Strong attention to detail, organization, and sound judgment.
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Clear verbal, written, and interpersonal communication skills.
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A collaborative, team-oriented approach and curiosity about how processes work.
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Reliable transportation and the ability to travel between branch locations when needed.
Knowledge of branch operations, banking products and services, and applicable banking regulations is helpful. Familiarity with Fiserv is a plus.
Work Environment and Physical Requirements
This position works primarily in an office setting and may require occasional travel between Bank offices, vendor locations, training events, or emergency response locations. Work may involve normal outdoor weather conditions.
The role regularly involves writing, typing, speaking, listening, reading, using a computer and telephone, and sitting for extended periods. It may also involve occasional standing, walking, reaching, bending, and lifting or carrying items weighing up to 10 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Additional Information
This position does not supervise employees. All Monterey County Bank employees and consultants are required to follow the Bank’s BSA policies and procedures.
This posting describes the general nature and level of work for the position. Duties and responsibilities may change based on business needs.
